studio policies
all
vibes
welcome
I take great pride in the level of service that I am able to offer you. I am incredibly passionate about what I do, the people I meet and the impact that I may have on them. It is my goal to maintain a positive and inclusive safe-space for everyone; regardless of the color of your skin, sexual orientation, gender or anything else that makes you uniquely…you.
let’s talk booking and cancellations.
All scheduling is done 100% online through Vagaro. As a one-woman show, online booking acts as my virtual employee so that I can spend my time focused on my clients in the chair.
To schedule ANY appointment a (non-refundable*) 50% deposit is required. This goes towards the total cost of your service and the final balance will be due at the end of your appointment.
I keep the studio reserved exclusively for you during your appointment. I understand that life happens, and I try to be as accommodating as possible, but when untimely cancellations or reschedules happen multiple people end up affected.
If you need to reschedule or cancel anytime two days before the day of your scheduled appointment (not counting the day of your scheduled service), you will be charged the remaining balance of the serviced booked. This balance will be paid by the card on file with Vagaro.
If your payment method fails, you will be contacted and sent an invoice. If you do not pay this invoice within 24 hours, you will no longer be welcomed to book services at The Waxing Poetic.
No-call/no-shows will be charged the remainder of your appointment and will be blocked from making further appointments.
managing your appointment
Vagaro will send out confirmation texts/emails 84 hours prior to your appointment-- leaving you with 24 hours to make any changes. Please do not opt out of these notifications as you may miss your window to reschedule without penalty if need be.
The easiest and most efficient way to manage your appointment is by downloading the Vagaro (not Vagaro Pro) app. Within the app, you can set up a profile, edit, reschedule and book your own appointments. If you have the app, your appointment details will also be sent to you through push notifications.
Although you can reschedule your appointment on your own through Vagaro, you cannot cancel it. To cancel an appointment, you must call, text or email the shop. Cancellations made within the cancelation period are subject to the cancellation policy detailed above.
Cancellations are only accepted through phone, text or email. Facebook and instagram messages do not count as proper notification and will not be honored.
If you do not receive notification of your appointment change, your appointment was not rescheduled or canceled.
lateness
Keeping a timely schedule is something I pride myself on. Obviously, sometimes things happen that are out of our control, but lateness will not be tolerated. I will not run late for others to “squeeze” you in. The Waxing Poetic is a squeeze-free studio. Each and every client deserves their allotted appointment time and this includes you. Please leave plenty of time for travel and the unexpected along the way.
Lateness exceeding 6 minutes will be marked as a same day cancellation and the proper fee assessed unless my schedule allows.
Occasionally things will happen in my life and I will need to move your appointment. I will give you as much notice as possible and reschedule you as soon as I am able to. In cases such as these, appointments will be moved in the order they were originally booked.
downgrading
& upgrading
services
Downgrading services within the cancellation period will not be allowed and will be charged the appropriate cancellation fee as described above. Please understand that every service is allocated a specific time and changing your service does not allow me ample time to fill the spot.
Service upgrades will only be done on a case-by-case basis when timing allows.
You are responsible for reading service descriptions to ensure the service you booked is the best service for you. I encourage you to reach out to me with any questions you may have.
payment & gratuity
Credit card is the preferred method of payment as I do not keep enough cash to make change in the shop for cash payments.
Cash gratuity, although never expected is always appreciated.
giftcards
Gift cards expire one year after purchase.
wax memberships
Unused wax packages expire one year after purchase. After the first service is used, you must use at least one service a month. If waxes are not used, you forfeit the package. Example: 3-wax wax pass expires two months after the first wax.
payment
methods
All applicable forms must be filled out prior to your appointment. They pop up automatically when you book through Vagaro.
If you are a minor, you must have a parent or legal guardian with you at the time of your service.
service forms
refunds
Absolutely no refunds will be given for completed services. NO EXCEPTIONS.
*Deposits made outside of the cancellation policy will be refunded to gift cards ONLY. No refunds will be made to the original form of payment.
new clients
New clients must have at least 4 weeks of uninterrupted hair growth before their first appointment.
inclement weather
Snow day closures will be called the day of forecasted weather. If the shop closes, all appointments will be contacted and rescheduled. If the shop opens, you will be given the choice to reschedule with no penalty.
Appointments that choose to reschedule will be moved to my earliest availability within normal business hours.
If you choose to simply cancel your appointment without rescheduling, same day cancellation fees will apply.
Can I bring my BFF?
I kindly ask that you refrain from bringing any guest with you to your appointment. I understand that sometimes the babysitter cancels, or your best friend wants to use you as a the test subject, but for the time being, let’s leave the kiddos and pals home and just focus on you.
